ETimetrackLite Device Time Mismatch Issue – Complete Solution

Device Time Mismatch in ETimetrackLite

If your biometric device displays a different time than ETimetrackLite software, attendance records may become inaccurate.

Common Symptoms

• Employees marked late incorrectly
• Attendance appears on wrong dates
• Shift calculations become incorrect
• Overtime reports show errors
• Morning shift attendance showing in previous day
• Night shift attendance showing in next day

Causes of Time Mismatch

1. Incorrect Device Time

The biometric device clock may be:

• Ahead of actual time
• Behind actual time
• Using the wrong timezone
• Battery-backed clock not working

2. Computer Time Difference

ETimetrackLite uses the computer's system time. If the computer clock differs from the device time, synchronization problems occur.

3. Daylight Saving or Timezone Configuration

Improper timezone settings can create attendance discrepancies.

4. Network Time Protocol (NTP) Not Enabled

Device not syncing with NTP server for automatic time updates.

How to Fix Device Time Mismatch

Step 1: Check Current Time on Both Systems

On the Device:

• Press Mode button on device
• Navigate to System Settings or Time Settings
• Note the current time displayed

On the Computer:

• Check bottom-right corner of taskbar
• Note the current system time

Step 2: Synchronize Device Time with Computer

Using ETimetrackLite Software:

1. Open ETimetrackLite
2. Go to Device Settings
3. Select the device
4. Look for "Synchronize Time" or "Set Device Time" option
5. Click to sync device time with computer
6. Device will reboot and apply new time

Manual Device Time Setting:

1. On the device, press Admin or Mode button
2. Navigate to "Time Settings"
3. Enter current date and time
4. Save and confirm
5. Device will update and save the new time

Step 3: Verify Timezone Settings

On Computer (Windows):

• Right-click system time in taskbar
• Click "Adjust date/time"
• Verify timezone is set to your location
• For Chennai: IST (Indian Standard Time)
• Ensure "Set time automatically" is enabled

On Device:

• Go to Device Settings > Timezone
• Select correct timezone
• Some devices show +05:30 for IST
• Save settings

Step 4: Enable Network Time Protocol (NTP) on Device

For Devices with Network Capability:

• Go to Device Network Settings
• Look for "Enable NTP" or "Network Time Sync"
• Enable NTP option
• Set NTP Server: pool.ntp.org or time.nist.gov
• Set sync interval: Usually every 24 hours
• Save and restart device

Step 5: Restart Device After Synchronization

• Press and hold Mode + Enter button for 10 seconds
• Device will restart
• Wait for 2 minutes for full initialization

Step 6: Download Logs Again

• After device restarts, download attendance logs again
• ETimetrackLite will now record correct timestamps
• Recalculate attendance for the affected date

Benefits of Correct Time Synchronization

• Accurate Attendance Calculation: Attendance recorded with precise time
• Correct Late Entry Reports: No false late entries due to time mismatch
• Proper Overtime Calculation: OT calculated based on actual hours
• Reliable Payroll Processing: Payroll data is accurate and trustworthy
• Compliance: Records match actual punch times for audits
• Employee Satisfaction: No disputes about attendance and salary

Time Mismatch Troubleshooting Table

Prevention Checklist

• ☐ Enable NTP on all devices
• ☐ Verify device time weekly
• ☐ Set computer to sync with internet time
• ☐ Check timezone settings on device and computer
• ☐ Replace device battery annually
• ☐ Document time sync procedures for staff
• ☐ Monitor first attendance punch daily

Professional ETimetrackLite Support

Always Tech Solution offers remote and onsite support for ETimetrackLite biometric devices and attendance software.

Contact us for:

• Device time synchronization setup
• NTP configuration
• Time-related troubleshooting
• Device maintenance and support

Available in Chennai and across Tamil Nadu.